Privacy Policy

Last updated: January 12, 2026

We respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, and safeguard personal information when you visit our website, use our software platform, or receive communications from us, including SMS and WhatsApp messages.

By using the Wash Flow platform or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

  • Name, email address, phone number
  • Business name, store address, and account details
  • Billing and subscription information
  • Communication preferences and consent choices

Information Collected Through Platform Use

  • Order details and service status
  • Customer contact information managed by businesses using Wash Flow
  • Support communications and messages

Technical Information

  • IP address, device type, browser type
  • Log data related to platform usage

2. How We Use Information

We use personal information to:

  • Provide, operate, and maintain the Wash Flow platform
  • Create and manage user accounts
  • Process subscriptions and payments
  • Provide customer support
  • Send service-related communications
  • Improve platform performance and security
  • Comply with legal and regulatory obligations

3. SMS & WhatsApp Messaging

Wash Flow and businesses using the Wash Flow platform may use SMS and WhatsApp messaging to communicate with users.

Transactional Messages

Transactional messages may include:

  • Account alerts and security notifications
  • Password reset codes
  • Billing and subscription notices
  • Order confirmations and status updates
  • Pickup and delivery notifications
  • Customer service communications

Transactional messages are sent only to users who have provided consent to receive service-related communications.

Marketing Messages (Optional)

Marketing messages may include promotions, service reminders, or product and feature announcements.

Marketing messages are optional and require separate, explicit consent. Consent to receive marketing messages is not required to create an account, place an order, or use the Wash Flow platform.

4. Consent, Opt-Out, and Help

Users provide consent through clearly labeled, unchecked opt-in checkboxes during account registration, checkout, or within account settings.

  • Message frequency may vary
  • Message and data rates may apply
  • Users may opt out of SMS or WhatsApp messages at any time by replying STOP
  • Users may request assistance by replying HELP

Opt-out requests are honored immediately for the applicable messaging channel.

5. How We Share Information

We do not sell, rent, or trade personal information or phone numbers.

We may share information only with:

  • Trusted service providers (such as messaging providers, cloud infrastructure providers, and payment processors) solely to operate the platform
  • Businesses using the Wash Flow platform, limited to their own customers
  • Legal or regulatory authorities when required by law

All service providers are contractually required to protect personal information and may not use it for their own marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, and monitoring.

While we take security seriously, no system can be guaranteed to be completely secure.

For more details about our technical safeguards, please see our Security page.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Service
  • Maintain accurate records
  • Comply with legal and regulatory requirements

Messaging consent and opt-in records are retained for compliance and audit purposes.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data.

To exercise these rights, contact us at privacy@washflowpos.com.

9. Children's Privacy

The Wash Flow platform is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data and messaging practices, please contact us at:

Wash Flow LLC
Email: support@washflowpos.com
Website: https://washflowpos.com